I am trying to unlock my iPhone 6. After submitting my request with the IMEI number, I never received the initial email (the one you must confirm within 24 hours). However, 24 hours later, I received an email saying I had not responded in time (even though I had received no email prior). I tried sub

Heyo! I am another one of those happy people who are trying to Unlock Device to be able to use it with another carrier (there’s nothing AT&T did wrong - I’m simply moving for about a year to a place where AT&T does not exist at all), only to be greeted by a “Looks like the IMEI number you entered do

Hi, I've been trying to unlock my iPhone X which was paid in full without a contract but kept running into error messages as: "Oops! Looks like we're having network difficulties. Try again later." I've tried with different browsers with cookies cleared for a month but still ran into the same problem

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I

Hi,  I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service

I have zte k88 at&t tablet and it keeps saying it's unrecognised could someone please help me solve this I need to unlock it so I can use this I got it as a gift from a third part store

Hi there! I have been trying to unlock a device using the portal every day for about a week now. I haven't received a single confirmation link email for any of the requests, but I have received 2 follow up emails stating that I didn't confirm using the link during the 24 hour period. Is there a way

I purchased my Galaxy S5 through AT&T and have been using it for 2 years. But I am going to be switching carriers in a few months (can't afford AT&T any more). How do I get the device unlocked so that I can switch carriers? Thanks!

I submitted a request for a device unlock code and it was accepted. Although upon entering it my device stated it was unsuccessful. Unfortunately I entered it 10 times and now my device is stating it is MEP Blocked. I just purchased this phone and would like to keep it but have Had no luck on unlock

I have been AT&T 5 years customer. I have purchased iPhone X from Bestbuy last year than connect AT&T. Now I want to change Verizon and the SIM can't activate. It was locked by AT&T and I have requested to unlock my phone . First, Technical team said 48 hours than it was still lock and they change 7

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48

So i recently payed off my iphone 8 plus and im trying to request a device unloc. however when i go and enter my account holder first and last name , it doesnt recognize the last name even thought im putting everything that matches on the bill . What can it possibly be?

I bought a iphone 4 from someone, and it is locked under AT&T so I went and filled out the request and I got an email saying, "Your Reuest to unlock an AT&T device was not approved, We can't complete your request". I called at&t customer support and they told me there is nothing they can do. Really

I am no longer an AT&T customer, I submitted a request to unlock my phone that I purchased through samsung. And I never recieved a confirmation email... i purchased this device outright. And i am severely upset that your system is not working properly! Please help me fix this issue. I need my phone!

Hi, I got an idevice on ebay from a seller (pawn shop). It turned out to be blacklisted, the seller claims the original owner took finance in exchange and never came back. Original owner apparently reported the device stolen, now i’m left with no way to activate the device. unfortunately, it’s been

Good afternoon,I have been trying to unlock my iPhone 6 plus from att on the website since this Monday, 1-4. The system always gives the same system error message:Error: We’re sorry, but we’re having technical difficulties with our network at the moment. Please try again later. If this problem persi

I have been an A&T customer for over a decade, I've recently decided to switch to a different carrier due to another rate increase. Since last week, I have live chatted with 9 different agents, each session lasted about 1 hour on average. While most of them were polite and always promised me that th

Hello ATTCares,I have had an experience recently with AT&T that left me less than satisfied.Let me explain. I purchased an IPhone 6 Plus from Ebay back in January. The phone was advertised as “Factory Unlocked”, which was important to me because I travel and want to be able to insert other SIM cards

I paid off my iPhone8 plus about 6 months ago. I have been trying to unlock it during the past couple of days but failed. The AT&T online unlock system says "it seems like your device hasn't been paid off yet ...". The funny thing is, when I choose "manage this device" it says "your device has been